Installs/Moves/Adds Changes (IMAC)

Asset Tracking

Operating System Upgrades, Migrations & Support

Anti-Virus/Security Management

Image Management

Hardware/Software Rollouts

Special Projects

Desktop Management

Keeping your Machines Up-to-Date & Protected
From product acquisition to disposal, CSRI’s certified desktop technicians can support the entire life-cycle of your IT assets, providing customized desktop services based on the nuances of your environment and the technical capabilities of your end users. Over the years CSRI has acquired the practical experience of designing, implementing and managing help desks. Our solutions include the following:

Help Desk Services

CSRI has been providing Help Desk Services to our clients for more than two decades. We provide a cost saving, quick resolution model.

CSRI assist our customers by providing consistent, desktop support services, including self-help opportunities, IMAC, and software distribution. CSRI draws on its extensive experience in this area to provide client with the full scope of end user desktop services needs through:

Corporate Systems Resources, Inc.

Desktop Managed Services for Installs / Adds / Moves / Changes (IMAC)

Moving to a new office? Rolling-out a new operating system? CSRI can provide computer desktop support to help you deploy new equipment, cascade older machines, install software and hardware, and transfer data. We document each process to ensure consistency and accuracy. We even train the end-user on any and all changes made.

IT Asset Tracking

CSRI will keep you organized by gathering detailed data about your IT assets including: hardware configurations, serial numbers, applications and versions, patch levels, quantities, locations, and more. Through audits and subsequent recommendations, CSRI will ensure license compliancy, improve systems performance, and obtain maximum value from your IT investment. Our experienced technicians are also trained in the latest asset management software packages.

Operating System Upgrades, Migrations & Support

Whether you are rolling out the latest operating system patches or undertaking an enterprise Windows upgrade, CSRI is there to support you -- from initial design and planning, through testing and deployment, to on-going support. Our technicians are trained and certified on the latest Windows operating systems and will follow proven processes to ensure a smooth transition to your new platform.

Anti-Virus/Security Management

Critical to a reliable, stable IT environment, Anti-Virus/Security Management ensures up-to-date virus definitions and adherence to your corporate security policies.

Image Management

Desktop standardization can help to drastically reduce complex support issues related to non-standard and un-tested environments. CSRI can create and manage standard desktop/laptop images, keeping end-user PCs up to date with the latest approved software packages and operating systems.

Hardware/Software Rollouts

CSRI can assist in defining your overall strategy for upgrading and replacing hardware and software on a consistent basis, as well as provide scheduling, announcements, and training for deployments, archiving and transferring of data, managing end-user sign-off, and creating a support structure that works in parallel with the dedicated support team.

Special Projects

Projects often create both anticipated and unforeseen spikes in resource requirements. CSRI desktop team is your trusted partner for special projects throughout the life-cycle of your equipment. Whether you need assistance with migrations and roll-outs or you want to create a standard image for use in the future, our experienced technicians provide top-of-the-line services when you need that extra help.